Returns & Refund Policy

RarePul
Paragon House, St Michaels Close, Aylesford, Kent ME20 7BU, United Kingdom
Email: support@rarepul.shop | Phone: +44 020 7499 4030

Return Window

We accept returns within 14 days of the delivery date. To be eligible, your item must be unused, in its original condition, and in its original packaging.

How to Request a Return

Contact us within 14 days of receiving your order:

• Email support@rarepul.shop with your order number and reason for return
• Phone: +44 020 7499 4030

Once approved, send your item to:
RarePul
Paragon House
St Michaels Close
Aylesford
Kent ME20 7BU
United Kingdom

Return Shipping Costs

Return shipping is the customer's responsibility, unless the item is damaged, defective, or the wrong item was sent — in which case we cover return shipping and provide a prepaid label.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be applied to your original payment method within 10 business days. Please allow additional time for your bank to process the credit.

Non-Returnable Items

• Sealed trading card products that have been opened
• Items used, damaged after delivery, or missing original packaging
• Sale items and gift cards

Late or Missing Refunds

If you have not received your refund within 10 business days of approval, check your bank account first, then contact your card issuer. If still unresolved, email support@rarepul.shop.

Exchanges

To exchange an item, return it and place a new order once the return is accepted. Contact us and we will do our best to assist.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the EU, you have the right to cancel or return within 14 days for any reason. Items must be in original condition with proof of purchase.

Your Statutory Rights

Nothing in this policy affects your statutory rights as a UK consumer under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.